Privacy Policy

Last Updated: June 2026

Who We Are

Oldbury Stay Limited (“Oldbury Stay”, “we”, “our” or “us”) operates the website www.oldburystay.co.uk and manages Oldbury Stay Campsite.

We are committed to protecting your privacy and handling your personal information responsibly.

If you have any questions about this policy or how we use your information, please contact us at:

Email: hello@oldburystay.co.uk

What Information We Collect

We may collect personal information when you:

Make a booking
Submit an enquiry
Contact us by email or through our website
Subscribe to our mailing list
Complete a form on our website

This information may include:

Name
Address
Email address
Telephone number
Booking details
Vehicle registration details (if required)
Payment information (processed securely through third-party payment providers)

We may also collect technical information such as:

IP address
Browser type
Device information
Pages visited on our website

How We Use Your Information

We use your information to:

Process and manage bookings
Respond to enquiries
Communicate important information about your stay
Provide customer support
Improve our website and services
Meet legal, regulatory and insurance requirements
Send marketing communications where you have chosen to receive them

We will only use your information where we have a lawful basis to do so.

Marketing Communications

If you choose to subscribe to our newsletter or marketing updates, we may occasionally send information about:

Campsite news
Special offers
Events
New facilities and services

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies are small files stored on your device.

We may use cookies for:

Website functionality
Analytics and performance monitoring
Remembering your preferences

You can control or disable cookies through your browser settings.

Website Analytics

We may use analytics services such as Google Analytics to help us understand website traffic and visitor behaviour.

These services collect anonymous information about website usage and do not identify individual visitors.

Booking Systems and Payment Providers

When you make a booking, some information may be processed by trusted third-party providers including:

Online booking systems
Payment processors
Email communication services

These providers only receive information necessary to provide their services and are required to protect your information.

We do not store full payment card details on our website.

Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with:

Booking and payment providers
Professional advisers
Insurance providers
Regulatory authorities
Emergency services where required

We may also share information if required by law.

How Long We Keep Your Information

We only keep personal information for as long as necessary to:

Manage bookings and customer enquiries
Meet legal and accounting obligations
Resolve disputes
Protect our business and guests

When information is no longer required, it is securely deleted.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no internet transmission can ever be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication.

We recommend checking this page periodically to ensure you remain informed about how we protect your information.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Oldbury Stay Limited
Email: hello@oldburystay.co.uk
Website: www.oldburystay.co.uk

You also have the right to contact the Information Commissioner’s Office (ICO) if you are unhappy with how your information has been handled.